Here are some terms we use:
Budget Grade = Bare rooted, a baby plant or pup, ships wrapped in potting mix, will need some TLC before planting out into a large garden. Landscape Grade = >1 Litre or more, strong and healthy for planting out. Premium Grade = >1.3 Litre or more, larger than landscape Grade, nice and bushy. Superduper Grade = >3 Litre or more, may have multiple stems, very bushy, an eyecatcher :-)
We use FASTWAY Couriers to deliver our plants. We pack our plants very carefully but on occasion damage can occur. We cannot be liable for their mistakes and any requests for refunds will need to be made through Fastway using your shipping number.