Please read our condtions of sale here. We go to great lengths to pack our plants well for transport but sometimes couriers can still damage them or leave them without light and water for far too long. In this case we are sorry but we cannot be responsible for thier mistakes. If you have lost or damaged plants please lodge a claim with them here. You can arrange for a pick upin Kumeu from here. And if you know of a fantastic courier service that will travel to rural places within NZ we would love to hear from them. Please tell us your amazing story here!
For more information on COVID 19 and how we are keeping safe please visit our COVID 19 Update page
COVID 19 UPDATE
We would like to let you know what we are doing about COVID 19.
At our farm we are pretty isolated from a lot of people here. It’s mainly our beautiful plants and us :-) We are still here looking after the current online orders and continuing to look after our plants more than ever, and giving them plenty more TLC!.
COVID 19 LEVEL 4. No shipping is allowed until it is safe to do so. We will start shipping all orders when the government allows us to. Until then we will hold your order and look after it untill we are able to ship it. Please be patient as there may be some delays in our supply chain and your order may be delayed. We will send it to you as quickly as we can.
COVID 19 LEVEL 3. We will start shipping when it is safe to do so. We will start shipping all orders when the courier is not overwhelmed with orders/processes. Until then we will hold your order and look after it untill we are able to ship it. Please be patient as there may be some delays in our supply chain and your order may be delayed. We will send it to you as quickly as we can.
COVID 19 LEVEL 2. We continue to ship but with delays due to our courier being overwhelemed with orders. We will maintain and look after your plants until it is safe to send them. This could mean a 2-4 week delay depending on your location, this is especially so for south island orders, but know you have purchased the plants and wont miss out.
COVID 19 LEVEL 1 We continue to ship but with less delays due to our courier catching up with orders. We will maintain and look after your plants until we can send them. This could mean a 1-2 week delay depending on your location, this is especially so for south island orders, but know you have purchased the plants and wont miss out.
OUR MEASEURES WE HAVE IN PLACE:
We are aligning ourselves with the guidelines issued by the NZ government to ensure the wellbeing of our staff and customers.
We provide hand wash and sanitisers for our staff and customers
We always work with gloves, but now we will be wearing disposable gloves as we make up your order.
One person only will make up your order from picking to dispatch. We use Fastway Couriers. You can see their information about COVID 19 here.
We continue to keep a 1-2 meter distance from each other, which is quite easy for us as we work in such a large environment
We have implemented daily cleaning to ensure surfaces are clean for staff and customers
Our Staff and "the sisters" have not shown any signs of the Covid 19 Virus.
Any Person/Staff member that is unwell is not to come to work.
We will update our measures as needed and if there are any other governmental changes.
WE LOOK FORWARD TO HELPING YOU FEEL A LITTLE BETTER IN SUCH A DIFFICULT TIME. YOU CAN ALSO REST IN THE FACT WE DONT USE ANY NASTY CHEMICALS SO THIS DOES NOT IMPACT ON OUR PLANTS IMMUNE SYSTEM OR YOURS.